TWI – Supervisor and Team Leader Development | Team Building | Problem Solving
This page lists our current services in Workforce Solutions. Please see the sidebar for our Lean, Quality, and Strategic related services. Our proprietary Learn & Deploy Series is designed to train all levels of employees in an organization and offers rapid deployment of knowledge learned in employees work environment. Contact us for a free consultation.


Training Within Industry (TWI) consists of three standardized programs covering essential skills needed by all supervisors and team leaders, regardless of industry: Skill in Instruction, Skill in Improving Methods, and Skill in Leading. Each TWI program follows a proven four-step process: Preparation, Presentation, Application and Testing. Supervisors are given the opportunity to learn and practice the process in a confidential, low-stress, and highly supportive environment. Each program is simple, straight-forward and easy to implement. Class materials include pocket reference cards for daily use after the program has been completed.


The aim of the Job Methods Training program is to help produce greater quantities of quality products in less time by making the best use of the people, machines, and materials now available. Supervisors are taught how to break down jobs into their constituent operations. They question details and develop new methods by eliminating, combining, and rearranging these details.


The objective of Job Instruction is to help supervisors develop a well-trained workforce resulting in less scrap and rework, fewer accidents, and less tool and equipment damage. Supervisors are taught how to effectively break down a job for instruction. The method emphasizes preparing the operator to learn, giving a proper demonstration, identifying the key points in the job, observing the operator perform trial runs, and tapering off coaching while continuing to follow-up.


Problems come in two basic forms – those dealing with products and processes, and those dealing with human behavior and relationships. JR emphasizes that people must be treated as individuals. Supervisors are given foundations for developing and maintaining good relations to prevent problems from arising. Principles include providing constructive feedback, giving credit when due, telling people in advance about changes that will affect them, making the best use of each person’s ability, and earning the employee’s loyalty and cooperation. When problems do arise, it teaches supervisors how to get the facts, weigh them, make the decision, take action, and check results.


Effective team participation is critical to unleashing the power of group dynamics in problem solving. While someone may possess the technical tools to solve problems, understanding basic team effectiveness stages, group dynamics, communication styles, listening skills, dealing with group conflict and how to reach consensus are all necessary to effectively participate as a team member. TMAC delivers several trainings that teach basics of team participation to those expected to function effectively. The material is customized to fit your group and company culture.


Do you keep fixing the same problems over and over? This is a common phenomenon in several companies. As a result, operators become experts at fixing rather than preventing the problems. TMAC’s Problem Solving Training teaches the background and skills necessary to lead a structured, team-based approach to alleviate chronic problems within an organization, as well as prevent potential problems from occurring. This training includes Root Cause Analysis so that issues are fully understood, making a permanent resolution possible. Participants learn the DMAIC model, the basis of Six Sigma, as the systematic approach to solving product/process related problems. Hands-on exercises teach basic problem solving tools and techniques, including process mapping, fishbone diagramming, brainstorming, affinity diagramming, 5 why’s and more.